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ISO 9001

Step up management, performance and competitiveness throughout your organisation.

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ISO 9001 infosheet

Outline of the solution

The ISO 9001 series sets standard requirements governing quality management systems for delivering products and/or services.
Drafted and published by the ISO - the international organisation for standardisation, of which the AFNOR is French representative — ISO 9001 refocuses an organisation's concerns around the customer as central figure.


Standard ISO 9001 is platformed on 8 fundamental management guidelines:


  • Customer-centric focus
  • Leadership
  • Active endorsement among staff
  • Process-driven approach
  • System-based approach to management
  • Continual improvement
  • Fact-based approach to decision-making
  • Mutually beneficial supplier relationships.


ISO 9001 helps businesses deliver products or services that meet customer requirements, implement efficient processes, and build a business plan.


It proves equally useful when employed for internal endpoints for staking out positions in competitive marketplaces, and its international reach underlines its status as the benchmark management tool for organisations worldwide.



In the short-term, ISO 9001 enables you to:


  • improve customer satisfaction performance,
  • ensure your products or services meet quality assurance requirements,
  • engage, empower and desegregate your teams,
  • cut the costs tied to non-quality,
  • gain a competitive advantage and increase your competitiveness,


In the mid-to-long-term, you consolidate sustainable future performances by:


  • implementing an operational process improvement plan,
  • identifying and managing your risks.


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